Shipping Policy

Service note - Operational coverage: Standard shipping is complimentary for all gocontigo orders delivered within the United States, the only market currently served.

Address corrections and cancellation

Customer-facing rule - Current reference: Customers should verify the address at checkout. Address changes and cancellations are considered before shipment, while shipped orders are handled under the Refund Policy.

Processing and transportation estimates

Service note - Applicable timing: Allow 1-2 business days for order processing, followed by an estimated 4-6 business days in transit.

Shipment tracking

Customer standard - Structured procedure: Customers receive tracking information once the shipment enters the carrier network, although activation may not be immediate.

Taxes

Policy explanation - Consistent provision: The checkout collects taxes only as required under applicable law.

How to reach the merchant

Policy in practice - US-focused rule: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigotravel.shop

Phone: 512-994-0091

Physical and return address: 4836 Clinton St, Buffalo, New York, 14224, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).