Refund Policy
Storefront practice - Verified guidance: Customers shopping with gocontigo may request a return or exchange for any reason within 30 days after delivery.
Refund method and timing
Direct guidance - US-focused coverage: We issue the approved credit to the payment method used for the order within 5-10 business days after return processing.
Return eligibility
What to expect - Customer-ready response: Eligibility requires a timely request, proof of purchase, and the product components originally supplied with the order.
Store practice - Operational framework: Items made to order, gift cards, products marked clearance or Final Sale, and opened intimate or hygiene-sensitive goods are not accepted as no-reason returns.
Store practice - Applicable approach: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.
Exchange requests
Applicable procedure - Customer-ready guidance: Exchange requests follow the same 30-day deadline and are completed after the replacement option is verified.
Cancellation before shipment
Storefront practice - Practical clarification: Customers may ask to cancel before fulfillment ships. A shipped purchase is instead addressed through the return and exchange terms on this page.
Return shipping responsibility
How this rule works - Clear clarification: For an authorized return label, gocontigo bears the shipping expense for discretionary returns and for damaged, defective, incorrect, or missing merchandise.
Return destination
4836 Clinton St, Buffalo, New York, 14224, United States
Business and support information
Storefront practice - Practical support: gocontigo handles questions about this page through the contact details below.
Business name: gocontigo
Trade name: gocontigo
Email: support@gocontigotravel.shop
Phone: 512-994-0091
Physical and return address: 4836 Clinton St, Buffalo, New York, 14224, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).