FAQ

Can a delivered item be returned or exchanged?

Store process - Order-specific requirement: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

What happens if I request cancellation after shipment?

Store process - Detailed practice: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

What is the current delivery market?

Store practice - Responsive information: The current market is the United States, where every order receives complimentary standard shipping.

What is the refund timetable?

Plain-language summary - Order-specific responsibility: Allow 5-10 business days for an approved credit to be issued to the original payment method after return processing.

Where can I send an order question?

How we apply this - Service-led rule: Email support@gocontigotravel.shop or call 512-994-0091 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Is every shipment trackable?

Important context - Customer-ready commitment: Tracking information is sent once the order enters the carrier network.

Where can I find safe-use information?

Store practice - Order-specific clarification: Use the purchased item's product page and packaging for its cleaning, materials, temperature, and warning information.

What are the fulfillment time estimates?

Plain-language summary - Practical reference: Allow 1-2 business days before dispatch and approximately 4-6 business days for delivery after shipment.

Customer service contact

Policy detail - Reliable review: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigotravel.shop

Phone: 512-994-0091

Physical and return address: 4836 Clinton St, Buffalo, New York, 14224, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).